Parents' Perceptions, Preferences, and Satisfaction with Teletherapy for Speech-Language Pathology Services during the COVID-19 Pandemic

Abstract

Background: COVID-19 pandemic has resulted in the reduction of in-person speech and language therapeutic services and a considerable increase in tele practice. Objective:The study aimed to understand the parents’ preferences, opinions, satisfactions and difficulties with regard to teletherapy for speech language pathology services. Method: A 19-item questionnaire on Teletherapy satisfaction and preferences was completed by 50 parents of individuals with disabilities. The individuals were receiving therapeutic services for a variety of communication disorders. The results obtained were analysed descriptively. Results: The majority of the parents were highly satisfied and reported tele practice to be very effective in improving the speech and language skills of their children. Majority of parents also reported to have better communication with clinician, and to have a better understanding of goals in Teletherapy. On the other hand, the responses were mixed when questioned about their preference and their child’s preference for in-person therapy services over Teletherapy. Major difficulties reported by parents were network connectivity, and holding the child’s attention. Marked differences were observed in parents’ perceptions with respect to the child’s age and disability. Conclusion: Though parents found Teletherapy to be effective, their preference for Teletherapy services over in-person speech and language therapeutic services were mixed. And parents perceived Teletherapy as a best service delivery model during the current COVID-19 pandemic.